Guarantee & Warranty
We invite you to try any of our products and form your own opinion. Buy it, use it, test it, and decide for yourself. We offer a 100% satisfaction guarantee so you risk nothing but the time to test it.
100% Satisfaction Guarantee
QX Brands offers a 100% satisfaction guarantee on anything you buy from our website. If one of our products does not perform to your expectations within 30 days of the purchase date, contact us and then send it back to us (we do suggest you use a trackable shipping service for the return) for a replacement or a refund.
All QX Brands products are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable, or we will notify you to inform you that we cannot repair it to a standard we consider to be durable and lasting.
Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 30-day guarantee above would apply. Warranty work will only be done with proof of purchase from QX Brands.
It is our requirement that products be clean before we accept them for return or repair. Cleaning charges will be assessed prior to repairing a dirty product. Proof of purchase receipt is required for warranty work. This receipt must include the date of purchase, the store name, and the description of the product. We do not accept hand written receipts. If you bought the product from us, your order number or invoice number is sufficient proof of purchase. If you need to return, repair or exchange something, please email firstname.lastname@example.org. Please include your name, order number and the reason for your return. Our customer service staff will then issue you an RMA number which is necessary for your return to be accepted. We will respond to your request within 24 hours, Monday through Friday, unless it is a holiday.
- The sale prices are for orders placed on our website only. These prices are not available on phone orders.
- ALL SALES ARE FINAL. We will not accept returns or exchanges, so be sure you are ordering the size you want. If something does not fit, sell it or give it to a friend! Again, at such great prices ALL SALES ARE FINAL.
- There is no warranty on any item that is on sale.
- There may be a time lag between when an item sells out and when it is removed from the website. Sale items and prices are limited to styles and colors shown on the website, and only while supplies last, even if they appear on the website.
- There are no retroactive discounts for orders placed prior to now.
- By purchasing the discount sale item, you are agreeing to these terms of sale.